Security and Confidentiality

PROTECTING YOUR PRIVACY

CLÉMENT is committed to protecting your privacy and your identity. CLÉMENT ensures that the payment information collected on the website is solely used for financial transaction purposes and is not stored in any database. Furthermore, CLÉMENT does not sell this information and ensures that no data is transmitted to other organizations that might use this information for solicitation.

FORMS AND INTERACTIVITY

Your personal information is collected through forms, such as:

Newsletter subscription form
Chouchous program registration form
Orders
Returns form
Creation of wish lists and gift registry
Opinion poll
Contact form
Contest
Job application
Chat

We use the information thus collected for the following purposes:

Order tracking
Returns tracking
Information/Promotional offers
Statistics
Contact
Website management (presentation, organization)

Your information are also collected through the interactivity that may be established between you and our website and we use the information thus collected for the following purposes:

Statistics
Website management (presentation, organization)

COLLECT OF PERSONAL INFORMATION

Through the methods specified above, we collect the following information:

Last Name
First name
Billing and shipping address
Email address
Phone/fax number
Items purchased
Credit card information such as type of card used

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or logs to gather information about you.

LOG FILES AND COOKIES

We collect certain information through log files and cookies. This mainly concerns the following information:

IP address
Operating system
Geolocation of your IP address
Type of device used
Pages visited and requests
Time and day of connection

The use of such files allows us:

Improved service and personalized welcome
Personalized consumption profile
Order tracking
Statistics
Security of your information and prevention of fraud

Cookie Settings

RIGHT TO DELETE

We are committed to offering you a right of opposition and withdrawal regarding your personal information. The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.

By mail: CLEMENT, 5830 Boul Pierre-Bertrand, Quebec, Qc, G2J 1B7

By email: clientele@clement.ca

RIGHT TO ACCESS

We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or even delete the information concerning them.

By mail: CLEMENT, 5830 Boul Pierre-Bertrand, Quebec, Qc, G2J 1B7

By email clientele@clement.ca

SECURITY

Our stores are equipped with surveillance camera systems in public areas excluding fitting rooms, toilets and/or breastfeeding rooms. These systems are in place only for theft prevention and security measures for our customers.

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

SSL protocol (Secure Sockets Layer)
SET Protocol (Secure Electronic Transaction)
Access management - authorized person
Access management - data subject
Network monitoring software
Computer backup
Digital certificate development
Username/password
Firewalls

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, there is always some risk involved when using the Internet to transmit personal information.

Our privacy commitments meet the requirements of the IPC program.

EXTERNAL LINKS AND THIRD-PARTY SITES

Our site contains links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of third parties, including third parties operating a website or service accessible via a link on the Service. We advise you to consult the privacy policy of each site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any site or third party.

AGREEMENT

By browsing the CLÉMENT website, you express your agreement to the sharing of the information mentioned above for the purposes mentioned above. In store, when using a credit or debit card, credit card information is required to complete the purchase. However, cash payment without membership in the Chouchous program and/or home delivery allows you to make the purchase without data collection.