RETURN POLICY
NO ONLINE EXCHANGES, EXCHANGES TAKE PLACE IN STORE ONLY. To obtain a new size, you must place a new order. Merchandise must be returned unworn with original tags attached and CLÉMENT proof of purchase (order number or invoice number). Special orders, clothing that has been worn or washed cannot be returned or exchanged. Products must be new in their original packaging, with price tags attached. Strollers or car seats that are returned must also be in unopened original packaging. CLÉMENT reserves the right to inspect the product prior to authorizing the refund. Delivery costs on orders delivered at home or in-store are not refundable upon return. Returns, whether for an exchange or a refund, must be made within 15 days of purchase for regular-priced items and for sale items at less than 50% off. Items over 50% off are final sale.
Any product of gift card that was given free with purchase must be returned upon reimbursement or else the value of the product or gift card will be deducted from the refund amount.
Please note that CLÉMENT gift cards or personalized products cannot be exchanged or refunded at any time.
CLEARANCE ITEMS AND SPECIAL ORDERS
Items purchased at 50% off or more, special orders, display furniture and personalized products such as labels are final sales. Customers registered for our Les Chouchous rewards program and for the newsletter benefit from a period of 15 days to exchange an item on sale or obtain a credit note (non-refundable), in-store only. Special orders, demonstration furniture and personalized products such as labels are final sales. No exchange, no refund.
IN-STORE RETURNS
Products bought at CLÉMENT (in-store or online) can be returned or exchanged at any of our locations. We will refund the amount with the same payment method that was used for the purchase.
RETURNS BY MAIL
No exchanges by mail : returns only.
To return an online purchase by mail, you must fill out all fields in the below link and follow the steps (for Canadian purchases only).
Initiate a return by Mail
A fee of $7 or more for the use of a prepaid return label will be deducted from the refund amount on the original method of payment. Fees can vary depending on the size and weight of your parcel and original shipping costs are non-refundable.
It’s the customer’s responsibility to properly and securely wrap the returned items (use the original shipping box or envelope, do not apply the return label directly on the merchandise). Non-compliance may result in additional charges.
Please note that for international orders (including those delivered to the United States), shipping charges for any returned item(s) or order(s) are at the customer's expense.
RETURN AT A POST OFFICE (CANADA POST)
No printer? No problem! Complete the form below:
Canada Post Return Form
Once completed, your email receipt contains a QR code that you can bring to a participating Canada Post Office location on your smartphone or tablet. We'll scan the code and print the label for you.
Prepare your shipment for return:
- Include a copy of your order confirmation or order number inside your return packaging.
- Ensure your parcel is securely packed, wrapped and reinforced.
- Affix the return label to the largest side of your parcel.
- Mail your item at a Post Office or drop it in a street letter box.
CONTACT US
Clément Ltée - Online Orders
5830 Boulevard Pierre-Bertrand
Québec (QC)
G2J 1B7
Québec area: 1 418-626-0006 Ext. 603
Toll free: 1 888-997-4789
clientele@clement.ca