Standard delivery accross Canada is available for clothing and accessories orders of $ 100 or more (before taxes). Shipping costs are calculated and displayed in the shopping cart. Unless there are exceptional circumstances, all orders will be delivered with Canada Post service provider. A confirmation email and tracking number will be sent when the order is shipped. For more information on delivery, see the page shipping
Products on clement.ca are typically in stock. The website reflects the availability of the products at the time of the most recent inventory update. CLÉMENT is not responsible for inventory issues associated with a delay in inventory verification. In the event of such a situation, we undertake to identify the items to be credited on the order and issue a refund as soon as possible. Additionally, please note that a product available on clement.ca may not be available in stores.
Cancel or modify an order
Orders placed on clement.ca cannot be modified. It is only possible to cancel an entire order within 30 minutes of placing the order. To inform us that you wish to cancel the full order, please communicate the request via email at firstname.lastname@example.org or via phone at 1-888-997-4789 in best delay. For more information on returns, see the page refunds and exchanges
Clement reserves the right to cancel orders with reimbursement that have out of stock items, suspicion of credit card fraud or any other reason. In the event the fraud detection software detects an abnormal order and it is cancelled as a result, the only remaining option is to re-order and pick up the item in store with a photo ID that has a matching billing address as well as the original card used for payment.
Warranties on snowsuits
Snowsuits tears or defects caused by the manufacturing company are guaranteed for the duration of the current season. Only the manufacturer's defects are covered by this warranty and CLÉMENT reserves the discretionary right not to honor this policy if the defect is not deemed to be one caused by the manufacturer. No refunds will be made for damaged snow suits purchased in previous seasons.
Warranties on baby items
The folloring warranties are honored directly by our manufacturers (contact information provided below):
Furniture delivery may be available depending on items and regions. Rates will vary based on delivery location. Clément does not offer furniture assembly service and reserves the right to refuse delivery.
PROMOTIONS AND EXEMPTIONS
CLÉMENT offers price adjustment only if an item has been reduced in price within 15 days following your purchase. You can obtain a price adjustment in any of our stores, as long as the item is in perfect condition, in its original packaging, and presented with the original receipt. CLÉMENT reserves the right to exclude certain items from this policy, such as items purchased at a discounted price of 30% off or more.
Final sale and special orders
Items discounted 70% off or more, special orders, and demo furniture bought during clearance sales are final sale and cannot be returned or exchanged.
"2 for X" promos
All promotions, whether in-store or online, cannot be combined to other promotions providing additional discounts. Promos of the "2 for $X" type will only work within the same category of products.
Twins or triplets program
Parents of twins or triplets will obtain a discount of 20% for twins and 30% for triplets on regular priced clothing, as well as 5% on regular priced furniture and accessories upon subscription to our twins and triplets program. These privilege discounts are valid for a period of 2 years and are to be used solely by the parents of the twins or triplets. Any violation of this policy will result in a removal of the privilege on the fraudulent account without possibility of reactivating the discount. CLÉMENT reserves the right to refuse to apply the discount at any time in case of suspected fraud or abuse. Discounts cannot be combined with any other offers or deals. However, in the event an ongoing offer is more advantageous, the offer most beneficial to the customer will be applied.
To qualify for this program, new parents must apply directly at one of our locations, with supporting evidence.
Tax exemptions for aboriginal
Indigenous individuals can claim a tax exemption for a purchase delivered on an indian reserve (in their name) provided they present their Certificate of Indian Status card. For web orders, card must be provided in electronic format.