Standard delivery across Canada is available for clothing and accessories orders of $75 or more (before taxes). Shipping costs are calculated and displayed in the shopping cart. A confirmation email and tracking number will be sent when the order is shipped. Exceptions apply for large furniture and accessories. For larger items or those with a surcharge, we will be shipping to customers across Canada as long as we are able to break even. In some extreme cases, when shipping cost is simply too much for us to cover, we will notify you and refund the total amount of your order (using the original method of payment and provide a proof of shipping rate if you wish) or we may ask you to cover a portion of the shipping cost, whichever you prefer. For more information on delivery, see the page shipping.

Online reservation

Product reservations are available in some stores and payment with invoice is made at the store. Check product availability on each product page to determine if the reservation is available.


Return in new condition

Any return of merchandise must be in its original packaging, with labels in new condition for any exchange or price adjustment. For special order items, these items are final sales and cannot be exchanged or refunded. Items marked as final sale (or 50% off or more) cannot be exchanged or refunded. Hygienic products, special orders, assembled furniture, underwear and items labelled final sale have return limitations and CLÉMENT reserves the right to refuse any exchange or return of those items. For any other product, the deadlines for exchange, refund or price adjustment are 10 days for items on sale and 15 days for items at regular price on physical presentation of the item in new original condition including packaging with labels. Full details on returns and exchanges.

Online availability

Products on are typically in stock. The website reflects the availability of the products at the time of the most recent inventory update. CLÉMENT is not responsible for inventory issues associated with a delay in inventory verification. In the event of such a situation, we undertake to identify the items to be credited on the order and issue a refund as soon as possible. Additionally, please note that a product available on may not be available in stores.

Cancel or modify an order

Orders placed on cannot be modified. It is only possible to cancel a recent order if it is pending at the web order fulfillment center. To inform us that you wish to cancel the full order, please communicate the request via our contact form or via phone at 1-888-997-4789 in best delay. For more information on returns, see the page refunds and exchanges. Clement reserves the right to cancel any order. Purchases on are not intended for resale.

Clement reserves the right to cancel orders with reimbursement that have out of stock items, suspicion of credit card fraud or any other reason. In the event the fraud detection software detects an abnormal order and it is cancelled as a result, the only remaining option is to re-order and pick up the item in store with a photo ID that has a matching billing address as well as the original card used for payment.


The warranty applies once per item on the initial purchase and covers manufacturing defects. The warranty does not cover: damage caused by an accident; poor maintenance, neglect; normal wear.

Warranties on snowsuits

Snowsuits tears or defects caused by the manufacturing company are guaranteed for the duration of the current season. Only the manufacturer's defects are covered by this warranty and CLÉMENT reserves the discretionary right not to honor this policy if the defect is not deemed to be one caused by the manufacturer. No refunds will be made for damaged snow suits purchased in previous seasons.

Warranty on baby items

The following warranties are honored directly by our manufacturers.


Furniture delivery

Furniture delivery may be available depending on items and regions. Rates will vary based on delivery location and may have to be charged post-purchase for remote or costly areas. Free delivery is not applicable on furniture unless otherwise stated. Clément does not offer furniture assembly service. Clément reserves the right to refuse delivery if shipper is not able to reach destination or if there are surcharges based on weight and dimensions. In the event we are not able to fulfill the order,m credit will be issued promptly.


Price adjustments

Items reduced by 30% and more are not eligible for price adjustments. CLÉMENT offers price adjustment only if an item has been reduced in price within 10 days following your purchase, with original receipt and for a promotion offered at Clément only. You can obtain a price adjustment in any of our stores, as long as the item is in perfect condition, in its original packaging, and presented with the original receipt. CLÉMENT reserves the right to exclude certain items from this policy. This policy can only be applied once per product.

Products labelled as final sale cannot be returned or exchanged. Items reduced by 50% or more are considered final sale.

Any hygienic products such as maternity underwear, creams, masks or other categories of products cannot be returned or exchanged. All products for return must be new in their original packaging with tags and will be inspected. Clément reserves the right to refuse any return or exchange.

Price modification

Special prices are subject to modification without notice. The special prices can change on the product listing, catalog list or in cart at any point in time and are not guaranteed until order has been completed to latest step (payment accepted by financial institution).

Final sale and special orders

Items reduced by 50% and more, special orders, labels and demo furniture are final sale and cannot be returned or exchanged.

"2 for X" promos

All promotions, whether in-store or online, cannot be combined to other promotions providing additional discounts. Promos of the "2 for $X" type will only work within the same category of products.

Multiple pregnancy program

In order to become a member of the multiple pregnancy program, you must first create a chouchou account online. You must present in store a proof of multiple pregnancy and submit a request through our contact form.

Following this, you will receive a confirmation that your account is activated. In store, simply mention the phone number on the account at the cash and the discounts will be calculated automatically. Online, simply log in and shop! Discounts will show in cart automatically.

Parents of children resulting from a multiple pregnancy will obtain a discount of 20% on regular priced clothing, as well as 5% on regular priced maternity clothes & accessories, shoes, furniture and accessories.

These privilege discounts are valid for a period of 2 years and are to be used solely by the parents of the multiple pregnancy. Any violation of this policy will result in a removal of the privilege on the fraudulent account without possibility of reactivating the discount.

CLÉMENT reserves the right to refuse to apply the discount at any time in case of suspected fraud or abuse. Discounts cannot be combined with any other offers or deals.

Tax exemptions for Indigenous peoples

Indigenous individuals can claim a tax exemption for a purchase delivered on a reserve (in their name) provided they present their Certificate of Indian Status card. For web orders, the card must be provided in electronic format.

Coupon Disclaimer

The following terms and conditions apply to the use of coupons issued by CLÉMENT:

  1. Validity Period: Coupons are valid within the specified date range only. Expired coupons will not be honoured.
  2. Usage Limitations: Each coupon is limited to a single use per customer unless otherwise stated.
  3. Exclusions: Some products or services may be excluded from coupon use. Please refer to the specific terms mentioned on the coupon for details.
  4. Non-Transferable: Coupons are non-transferable and cannot be exchanged for cash or combined with other offers, unless explicitly mentioned.
  5. Modification or Cancellation: CLÉMENT reserves the right to modify or cancel coupons at any time without prior notice.
  6. Fraudulent Use: Any attempt to misuse or manipulate coupons will result in their invalidation.
  7. Void Where Prohibited: Coupons are void where prohibited by law.
  8. Discretion: All decisions related to coupon redemption are at the discretion of CLÉMENT.

By using the coupon, you agree to adhere to these terms and conditions. If you have any queries regarding coupon usage, please contact our customer support team.

CLÉMENT reserves the right to amend these terms and conditions at any time.