Items purchased on the CLÉMENT Ltd. Website www.clement.ca are new and guaranteed against any defect : a defective product will be refunded or replaced at no charge by Clement, if returned in its original packaging along with the delivery receipt. In order for the replacement to take place, the required items are to be returned within 15 business days of reception.

Return policies for purchases made online are the same as the one for in-store purchases. Thus, the goods can be exchanged in any store in the province of Quebec, as long as the custumer presents the bill upon the in-store exchange. Exchange can only take place within the deadlines specified on the bill : 15 days for a refund and 30 days for an exchange.

In case of a refund where the product is not defectuous or broken, the amount of the purchase will be refunded within 7 to 10 business days (depending on the processing of transaction by the concerned financial institution). The amount refunded by CLÉMENT excludes shipping fees that were previously included in the order’s value. The shipping fees are at the custumer’s expense.

For any mail product return, please includ the following form to the product : FORMULAIRE_RETOUR PAR LA POSTE

All mail product return must be do to :

Clément Ltée - Internet orders department
5830, boulevard Pierre-Bertrand
Québec (QC)
G2J 1B7

Région de Québec
418 626-0006 Poste 262

Autres régions
1 888 997-4789

achatweb@clement.qc.ca