CAD
en
Subscribe to our newsletter
Email
Firstname
Lastname  
Your Cart is empty
Close
Your wish list is empty
Close
HEADER-LIVRAISON-100-_AN2

 
RETURNS AND EXCHANGES

Delays for returns and exchanges :

Returns: 15 days following date of purchase or delivery date
Exchanges: 30 days following date of purchase or delivery date

Merchandise must be returned unworn with original tags attached and a proof of purchase (order number or invoice number). 

Any product of gift card that was given for free with purchase must be returned upon reimbursement. Otherwise, the value of the product or gift card will be deducted from the total of the refund. 

Please note that personalized products cannot be exchanged or refunded at any time.
 


IN-STORE RETURNS


Products bought at Clement (in-store or online) can be returned or exchanged through any Clement store. 


RETURNS BY MAIL


No exchange by mail : returns only. 


To return by mail a purchase made online, you must fill out all fields below and follow the steps. 

RETOURS
 
A fee of $5 or more for the use of a prepaid return label will be deducted from refund. Fees can vary depending on the size and weight of your parcel. 

Shipping costs are not refundable. 

Please note that shipping charges for any returned item(s) or oder(s) are the client's responsibility for orders delivered to the United States. 


CONTACT US

Clément Ltée - Web department
5830, boulevard Pierre-Bertrand
Quebec (QC)
G2J 1B7

Quebec area: 418 626-0006 ext 228
Toll free: 1 888 997-4789
achatweb@clement.qc.a

 
 2X2_REOURS-EN.jpg